Who will provide the delivery of your purchase? We work with Fedex International for the secure delivery of all our products worldwide.
How will your items be packaged? To ensure the safety of every item we sell, each order is packed with a made to measure packaging by parcel or freight. These extra handling and packing costs are included in your provided quote.
How long will the delivery take? The delivery may take 1 to 20 business days depending on the distance and any occurring major force such as bad weather and strikes. Fedex provides tracking numbers for your items with accurate estimates of shipping times.
How much will it cost? The cost of shipping fragile items will depend on your country of destination. For items available for direct oder the price will be stated when you proceed your order. You can contact us directly for any shipping enquiry before you proceed with your order or on special items with no available direct order.
Where do you deliver?
(B) ANGUILLA, ANTIGUA, ARUBA, BAHAMAS, BARBADOS, BERMUDA
(C) Hong Kong, Japan, Macau, Singapore, Taiwan
(D) Brunei, Cambodia, China, Indonesia, Laos, Malaysia, Philippines, South Korea, Vietnam
(E) (F) Bahrain, Bangladesh, Cyprus, Egypt, India, Iraq, Jordan, Kuwait, Lebanon, Maldives, Malta, Nepales
(I) FRANCE, GERMANY, BELGIUM, NETHERLANDS
(J) ITALY, AUSTRIA, ANDORRA, DENMARK, FINLAND, MONACO, LIECHTENSTEIN, IRELAND, GIBRALTAR, NORWAY, PORTUGAL, SPAIN, SWEDEN, SWITZERLAND, UNITED KINGDOM, VATICAN CITY
(K) Afghanistan, Albania, Armenia, Azerbaijan, Belarus, Bosnia And Herzegovina, Bulgaria, Croatia, Czech Republi, Estonia, Georgia, Greee, Hungary,Kazakhstan, Kenya, Kyrgyzstan, Latvia, Lithuania, Luxembourg, Poland, Russia, Slovakia, Slovenia
If your location does not appear in our lists, please do not hesitate to contact us.
How about Morocco? Delivery to Morocco is free of charge.
When will my order be dispatched? Count 1-3 working business days to prepare, pack and dispatch your orders.
Can I return my order?
Our policy lasts 14 days. If 14 calendar days have gone by since your initial ship date - the date your package left our warehouse and is stated in the shipping notification email - unfortunately we can’t offer you a refund or exchange.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To be eligible for a return your item must be:
- In the same condition that you received it with no missing parts for reasons not due to our error
- In the original packaging
- With receipt or proof of purchase.
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- There are certain situations where only partial refunds are granted (if applicable): any item not in its original condition, is damaged or missing parts for reasons not due to our error, any item that is returned more than 14 days after delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, you should mail your product to:
ZI Azzahra, BP 11040